Privacy Policy

Last updated: October 2026

Who We Are

Maven Dogs ("we", "us", "our") provides dog training and behaviour services, including puppy classes, one-to-one training, behaviour consultations, workshops, and related services.

For the purposes of UK data protection law, the data controller is:

Maven Dogs

Email: info@mavendogs.co.uk
Website: www.mavendogs.co.uk

What Information We Collect

We may collect and process the following information:

Information You Provide

  • Your name

  • Email address

  • Telephone number

  • Home address (where relevant to services)

  • Information about your dog, including breed, age, medical history, behavioural concerns, and training history

  • Information you provide through contact forms, questionnaires, bookings, emails, or consultations

Website Information

When you visit our website, we may collect:

  • IP address

  • Browser type and device information

  • Website usage data

  • Cookies and similar technologies

How We Use Your Information

We use your information to:

  • Respond to enquiries

  • Manage bookings and appointments

  • Deliver training and behaviour services

  • Provide follow-up support and training plans

  • Process payments

  • Send important service-related communications

  • Improve our website and services

  • Meet our legal and professional obligations

We will only use your information where we have a lawful basis for doing so under UK GDPR.

Marketing Communications

If you choose to subscribe to our newsletter or marketing communications, we may send occasional updates, news, offers, or training tips.

You can unsubscribe at any time by following the unsubscribe link in our emails or by contacting us directly.

We will never sell your personal information to third parties.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

  • Website and booking platform providers

  • Payment processors

  • Email marketing providers

  • Veterinary professionals or other canine professionals, but only where relevant and with your consent where required

All third parties are required to protect your information and comply with applicable data protection laws.

How We Store Your Information

We take appropriate steps to keep your information secure and protect it against unauthorised access, loss, misuse, or disclosure.

We retain personal information only for as long as necessary to provide our services and meet legal, insurance, or professional requirements.

Your Rights

Under UK data protection law, you have the right to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information in certain circumstances

  • Restrict or object to certain processing activities

  • Request transfer of your information where applicable

  • Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us using the details provided above.

Cookies

Our website may use cookies to improve user experience and understand how visitors use our website.

You can control or disable cookies through your browser settings. Please note that doing so may affect how parts of the website function.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their privacy policies.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the revised version will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

Maven Dogs
Email: info@mavendogs.co.uk

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO): https://ico.org.uk